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Success Stories

What we did for our clients

TV Sales & Home

The migration of the TV Sales and Home business application server to AWS cloud was successfully executed in the live environment, in a timely manner without any site disruptions, using CloudEndure. The live server is now operational in the cloud with the right sized EC2 specification and provisioned IOPS on the SSD volume. Right sizing the EC2 server provided the correct amount of compute power for the business transaction processing demands from over 40 branches.

Simbisa Brands

Standard Telephones and Cables was able to migrate our application stack from our old environment into AWS. As promised, we now have a robust application stack with a backup solution that ensures we can restore our data at any point in time. We can further restore data to secondary environments for inspection without affecting our production environment. Not only did STC ensure that we harnessed a 25% saving on our monthly bill but was able to provide us with additional services which provide value and are completely managed by STC and AWS. .

Syntegra

In the AWS cloud, Syntegra increased their time to market by a considerable margin thus meeting their customers’ expectations way ahead of schedule. AWS Backup enabled Syntegra to meet backup retention period requirements of 3 months. Syntegra achieved Recovery Time Objectives of minutes and sub-second Recovery Point Objectives utilizing Cloud endure.

Bushman Rock

STC deployed a new 3CX IP PBX across the safari lodge. This process included upgrading the internet connection for both the lodges and administration offices to ensure uninterrupted communication both internally and externally. The deployment was done within a number of days. . Having extensions installed on the staff’s smart phones ensured that there wasn’t any need for them to use their personal cell numbers for work-related purposes.

Cabs

3CX’s low-cost routing enabled massive call cost savings at CABS and also allowed the staff to be completely mobile. Call management, focusing specifically on the contact center, was simplified thanks to STC’s partnership with 3CX. The Call Flow Designer permitted CABS to design routing for callers to reach directly the department they wished to speak to, reducing caller hold time, complex automated menus, and the risk that callers choosing the wrong menu option. The company also saw an extensive improvement in administration, thanks to the powerful 3CX monitoring and reporting functions.

Doves Funeral Services

The implementation of Freshdesk at Doves Call Center made task visibility easier, and thus enhanced productivity. The Call Centre teams use Freshdesk because they receive a large number of requests via email, phone calls, and Facebook, and the integration of all these platforms made ticket tracking an easier task. The team can now measure input and output performance as well as targeted SLA compliance. The system has enabled real-time feedback, which helps us actively manage service issues and problem resolution.

Standard Telephones and Cables

STC is a technology company dedicated to applying technology to reduce costs, improve efficiencies and contribute towards value adding for its clients.

Our Services

Amazon Web Services (AWS)
3CX Unified Communications
Freshworks CRM
CCTV and Access Control
Video Analytics (AI)

Office in Harare

14 Steven Drive Msasa, Harare
(+263) 8677 004 341
(+263) 242-486-781-5

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